30-Day Money Back Guarantee
We guarantee all of our products to be free of manufacturing defects and suitable for the intended use.
We also offer an unconditional 30 day money back guarantee if the product is returned in an unused and unmarked condition.
Normal wear and tear is not covered.
Please call us if you have any problems with any of our products to arrange what we can do for you.
If your product is within the warranty period and meets the warranty guidelines of the individual product / piece, we can organise a replacement or replacement part as quickly as possible. Please notify us immediately and we will supply you with a warranty form to fill out.
Occasionally we get DVDs returned because a customer reports problems such as poor audio or picture, but on testing on our equipment, it is fine. So if you experience these types of problems, please test it on another DVD player before sending it back to us. Some DVD players if poorly maintained can actually damage the DVD.
If, within 60 days of completing a workshop/lecture, provided that you apply the knowledge that you learned, you don’t find improvement in the way that you provide coaching to your clients, we will give you your money back (excluding catering/accommodation/travel etc costs where relevant).
HQH Fitness will consider the request and deem whether the request is reasonable or offer an alternative solution to the satisfaction of the student.
Procedure – The student must write to HQH Fitness requesting the Money Back Guarantee and explain why they are dissatisfied. HQH Fitness will review the request and contact the student directly to discuss. Where the complaint is upheld and the materials (manuals and any other texts, handouts etc) have been returned to HQHFitness , the student will be issued a refund of the fees (excluding catering/accommodation/travel etc costs where relevant). Alternatively the refund of the fees can be allocated as a credit for another HQH Fitness organized workshop/lecture to be taken within 12 months. Refunds will not be given unless all materials are returned.